Terms & Conditions


These are the terms and conditions on which we supply Services and/or Goods to you. Please ensure that you read these Terms carefully.


We will supply the Services to you from the date set out in our confirmation letter. We will make every effort to carry out the Services within agreed timescales. If you do not pay us for the Services when you are supposed to, We may suspend the Services with immediate effect until you have paid us the outstanding amounts and We reserve the right to charge interest on the amount.

We may have to suspend the services if we have to deal with technical problems or to make improvements agreed between you and us in writing to the services. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the services while they are suspended under this clause but this does not affect your obligation to pay for any invoices We have already sent you.

Business hours are Monday to Friday 9:00 am to 5:00 pm. 

You will be responsible for the making of any relevant applications for planning permission and approval under the building acts, building regulations, health and safety regulations and other statutory requirements, and relevant applications for agreement by freeholders or any others concerned with the project and whose permission is required.


In the unlikely event that you are not satisfied with the standard of the Services, please contact us and tell us as soon as reasonably possible and  give us a reasonable opportunity to remedy any issues. You will not have to pay for us to remedy any issues that were within the scope of our initial agreement. If however you have additional or different requirements from the original instructions, we will assess the changes required and give you a fresh quotation for any additional Services. As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. 


If you do not make any payment due to us by the due date for payment for Services and/or Goods, we may charge interest to you on the overdue amount at the rate of 2% per month compounded from the date the payment fell due to the date of settlement in full. You must pay us interest together with any overdue amount.  However, if you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you dispute it, this interest clause will not apply for the period of the dispute.


Due to the nature of interior design services, refunds cannot be offered in relation to Services once the project has commenced. You should take note that you may not always be satisfied with our recommendations and ideas, but this shall not form a basis for refunds. If however you cancel an order before project commencement, a full refund will be issued within 14 days of cancellation.


Until such time as we confirm an Order to our suppliers and/or pass over payment to them, you may cancel an Order for Goods by notice to us.  We will confirm your cancellation in writing to you. If you cancel an Order and you have made any payment for such Goods we will refund these amounts to you (subject to any non-refundable deposit or other contract with our suppliers). Unfortunately it is too late to cancel an Order for Goods if we have already ordered the Goods from our suppliers.

The images of the Goods we provide and detailed in our supplier’s catalogues or brochures which We may show you are for illustrative purposes only. We cannot guarantee that the pictures accurately reflect the colour or finish of the Goods. Your Goods may vary slightly from those images and we will make every effort to discuss any differences with you prior to ordering the Goods

Goods may be made according to the measurements you provide us.  If this is the case, please make sure your measurements are correct and accurate. We cannot accept the return of made-to-measure Goods if the reason for the return is because you provided us with incorrect measurements.  In the case of made-to-measure Goods, because these Goods will be made to your specific requirements, you will not be able to cancel an Order once it is made. However, this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described. 

Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods. The Goods will be your responsibility from the completion of delivery.

The Goods may come with a manufacturer’s guarantee. In the event that you wish to rely on a manufacturer’s guarantee, we will use our reasonable endeavours to help you rectify any problems, but ultimately the manufacturer is responsible for dealing with any issues in respect of the Goods.  This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. 


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms: we will contact you as soon as reasonably possible to notify you; and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Services. We will only cancel the contract if the Event Outside Our Control continues for longer than 12 weeks in accordance with our cancellation rights in these Terms.


We will use the personal information you provide to us to: provide the Goods and/or Services; process your payment for such Goods and/or Services; and inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us. We will not give your personal data to any third party.


The general works, drawings, specifications and other documents prepared by us in this project are instruments of our service for use solely with respect to this project, and We shall be deemed the author of these documents and shall retain all common law, statutory and other reserved rights, including the copyright. You will be permitted to retain copies of our drawings, specifications and other documents for information and reference in connection with this project. You however should not use these documents on other projects, or for completion of your project by other designers under any circumstances, without our prior written consent.


We may revise these Terms from time to time in order to comply with changes in relevant laws and regulatory requirements. If We have to revise these Terms, We will give you at least one month’s written notice of any changes to these Terms before they take effect.

You can choose to cancel the contract in relation to any Goods or Services ordered after we give you notice.


If you have any questions or if you have any complaints, please contact us by telephone: 07979 655642 or by e-mailing us at: alison@alisonandersoninteriors.co.uk